Question blank for evaluation of customer´s content

This question blank serves as an evaluation of customer´s content with Znojemske strojirny,s.r.o. and their services as a parts of steel supplier.

It serves to the straight following of customer´s needs so as we could keep our services on the highest possible level.

Customer:
Company:

1. Delivery terms
	suitable	rather suitable	rather unsuitable	objectionable
Reaction rate to quotation
Time of delivery
Reaction regarding to changes on orders
Reaction to extra orders

2. Execution of an order
	suitable	rather suitable	rather unsuitable	objectionable
Quality of parts
Quantity variance from an order
Reaction to extra orders
Way of carrying

3. Communication
	suitable	rather suitable	rather unsuitable	objectionable
Preferred form of communication - e-mail
Preferred form of communication - fax
Content with contact person

4. Other comments and suggestions

This blank was filled by:
Date:
Grade:
Name: